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the derma bar™

shipping & returns

 

 

 

 

DOMESTIC & INTERNATIONAL SHIPPING IS PROVIDED BY UPS / CANADA POST

(A TRACKING NUMBER WILL BE PROVIDED IN YOUR SHIPPING CONFIRMATION EMAIL FOR YOU TO TRACK YOUR PURCHASE)

PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS CHARGES OR FEES ONCE YOUR PACKAGE HAS LEFT OUR FACILITY. CUSTOMS CHARGES AND FEES ARE THE SOLE RESPONSIBILITY OF THE PURCHASER. IF YOU ARE UNFAMILIAR WITH CUSTOMS FEES AND CHARGES, PLEASE SPEAK TO YOUR LOCAL POSTAL OR CUSTOMS OFFICE FOR MORE INFORMATION. IF CUSTOMS FEES AND CHARGES ARE REFUSED AT THE TIME OF DELIVERY, YOUR ORDER WILL BE RETURNED AND YOU WILL NOT RECEIVE A REFUND FOR SHIPMENT COSTS. CUSTOMERS HAVE UP TO A MAXIMUM OF 90 DAYS FROM THE DATE THE ORDER WAS MADE TO CLAIM THEIR PACKAGE AS LOST IN ORDER TO RECEIVE ANY SORT OF COMPENSATION REGARDING THEIR ORDER.

YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH A TRACKING NUMBER WHEN THE DERMA BAR HAS SHIPPED YOUR ORDER. ONCE DELIVERY CONFIRMATION BECOMES AVAILABLE, THE DERMA BAR IS NO LONGER LIABLE FOR ANY LOST, STOLEN, OR MISPLACED PACKAGES. 

IT IS THE PURCHASER’S RESPONSIBILITY TO PROVIDE AN ACCURATE ADDRESS AND CONTACT INFORMATION. *ALL SHIPMENTS REQUIRE A SIGNATURE UPON DELIVERY FOR YOUR PROTECTION. *PLEASE ENSURE YOU HAVE ITEMS DELIVERED TO A LOCATION WHERE YOU WILL BE ABLE TO SIGN FOR THE PACKAGE. IF YOU WOULD LIKE TO WAIVE THE RIGHT TO A SIGNATURE YOU CAN DO SO BY CONTACTING THE DELIVERY COMPANY, HOWEVER, THIS WILL, IN TURN, WAIVE ANY INSURANCE ON YOUR PACKAGE FROM THE DERMA BAR..

IF YOU ORDER PRODUCTS THAT WE DO NOT HAVE IN STOCK, OUR WAREHOUSE TEAM WILL NOTIFY YOU AND REFUND YOU IMMEDIATELY OR DO A EXCHANGE. PLEASE NOTE REFUNDS TAKE 5-10 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT.

DAMAGE OR MISSING MERCHANDISE

PLEASE INSPECT ALL PACKAGES IMMEDIATELY UPON DELIVERY. IF YOU BELIEVE THAT AN ITEM IS DAMAGED/MISSING, PLEASE NOTIFY US VIA EMAIL WITHIN TWENTY-FOUR (24) HOURS OF RECEIPT OF THE PRODUCT. IT MAY BE NECESSARY FOR US TO CONTACT THE COURIER COMPANY FOR DAMAGE INSPECTION AND OPEN A CLAIM. ALL ORIGINAL PACKING MATERIALS MUST BE KEPT FOR CLAIM PURPOSES. IN ALL CASES THE DAMAGED MERCHANDISE MUST BE RETURNED ALONG WITH PACKAGING MATERIALS. THE DERMA BAR RESERVES THE RIGHT TO EITHER REPLACE THE ITEM OR OFFER AN IN-STORE CREDIT TOWARDS OTHER PRODUCTS. NO RETURN WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION FROM CUSTOMER SERVICE.

MERCHANDISE EXCHANGE OR RETURNS

THE DERMA BAR MUST BE NOTIFIED BY EMAIL WITHIN SEVEN (7) BUSINESS DAYS OF RECEIPT OF YOUR MERCHANDISE TO GRANT AN EXCHANGE. ORDERS OVER SEVEN (7) DAYS OLD ARE NON- REFUNDABLE. RETURN SHIPPING FEES APPLY ON EXCHANGES. ONCE YOUR ITEM HAS BEEN INSPECTED, YOU WILL BE REFUNDED FOR THE RETURNED ITEMS ON THE SAME METHOD OF PAYMENT YOU PURCHASED THE ORDER WITH. ALL ITEMS NEED TO BE RETURNED WITHIN SEVEN (7) DAYS OF RECEIPT. NO EXCHANGES WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION. ITEMS MUST BE IN UNOPENED AND IN THE ORIGINAL PACKAGING.

RETURN ADDRESS:

THE DERMA BAR RETURNS

2145 DANFORTH AVE

TORONTO

ONTARIO

M4C 1K2

CANADA

IMPORTANT: WHEN MAILING YOUR RETURNS TO THE DERMA BAR PLEASE ENSURE YOU INCLUDE YOUR NAME, BUSINESS NAME, E-MAIL ADDRESS, CONTACT NUMBER AND REASON FOR RETURNING. 

CANCELATIONS

ALL ORDERS CAN BE CANCELLED WITHOUT PENALTY UP UNTIL IT HAS BEEN PACKAGED – ONCE PACKAGED A 25% RE-STOCKING FEE APPLIES. ONCE SHIPPED AN ORDER CANNOT BE CANCELLED OR RETRIEVED. 

DISCOUNTED PRODUCTS

NO CREDITS, REFUNDS OR EXCHANGES ALLOWED.

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